Shipping Info
At Luvura, prompt and reliable delivery is a promise we keep.
We proudly ship to:
- The United States
- Australia
- The United Kingdom
- New Zealand
Christmas note: Due to seasonal courier delays and high holiday volume, we can’t guarantee delivery before Christmas.
Here's a quick look at our revised delivery times:
| Destination Country | Delivery Time |
|---|---|
| United States | 5-10 business days |
| New Zealand | 5-12 business days |
| Australia | 5-12 business days |
| United Kingdom | 3-8 business days |
Please note, these are estimated delivery times. External factors such as customs processes or unexpected global events may affect the actual delivery time.
To our international customers, be aware that orders may be subject to additional customs fees, duties, or taxes in your country. These costs are not included in our free shipping and are your responsibility.
We process orders within 1-2 business days, but we don't ship on weekends or holidays.
Orders may be shipped out in separate packages due to warehousing location
Orders also may not be shipped to their location before Christmas
Thank you for choosing Luvura! If you have any questions regarding our shipping policy, feel free to contact us.
Your Dog Is Family
For too long, the pet industry has treated dogs as something to manage. But anyone with a dog knows the truth. They're not a responsibility you schedule around. They're family. And family deserves more than an afterthought.
That's why Luvura was built
How it started
It started with a realisation. For most of us, the dog stopped being a pet a long time ago. They sleep in your bed, come on every trip, and are factored into every decision the family makes. Yet the entire pet industry was still building for a dog that lives in the backyard.
We set out to change that. To build products worthy of the role your dog actually plays in your life.
The Pup Paradise Sprinkler Pad was one of the first. Thousands of owners found it and felt exactly the same way. That response confirmed everything. When you build for the dog the way they deserve, people notice.
That's the standard every Luvura product is held to.
Growing Together
Over 15,000 families have brought Luvura into their dog's day. And we're just getting started. Every product we release will be built to the same standard. Built for the dog who sleeps in your bed, comes on every trip, and makes every ordinary day better just by being in it.