Cancel Order
Cancel Order Policy
At Luvura, we get that sometimes plans need to change. That's why we've made our order cancellation policy both simple and accommodating.
Cancellation Window – Act Quickly:
You've got a 30-minute window from the time you place your order to cancel, for any reason. This period is our way of giving you peace of mind. Made a decision too quickly? No worries, we’ve got you covered.
How to Cancel:
If you need to cancel within these 30 minutes, just hop over to our Contact Us Page. Our Luvura team is on standby to help you nix your order quickly and without any fuss.
Beyond the 30 Minutes:
Passed the 30-minute mark? Chances are, we're already busy getting your order ready for its journey. Once we're past this point, your order is set to be shipped out. We’re all about efficiency and speed – ensuring every customer gets their products promptly.
Got Questions or Need Help?
Questions? Need a hand with something else? Our Contact Us Page is your go-to. The Luvura customer service team is dedicated to your satisfaction. We're here to assist with any questions or concerns you might have.
Thank You for Choosing Luvura
Your trust in Luvura for your shopping needs means the world to us. We're excited to be a part of your shopping journey and are eager to continue providing service that makes both you and your wallet happy!
Your Dog Is Family
For too long, the pet industry has treated dogs as something to manage. But anyone with a dog knows the truth. They're not a responsibility you schedule around. They're family. And family deserves more than an afterthought.
That's why Luvura was built
How it started
It started with a realisation. For most of us, the dog stopped being a pet a long time ago. They sleep in your bed, come on every trip, and are factored into every decision the family makes. Yet the entire pet industry was still building for a dog that lives in the backyard.
We set out to change that. To build products worthy of the role your dog actually plays in your life.
The Pup Paradise Sprinkler Pad was one of the first. Thousands of owners found it and felt exactly the same way. That response confirmed everything. When you build for the dog the way they deserve, people notice.
That's the standard every Luvura product is held to.
Growing Together
Over 15,000 families have brought Luvura into their dog's day. And we're just getting started. Every product we release will be built to the same standard. Built for the dog who sleeps in your bed, comes on every trip, and makes every ordinary day better just by being in it.